Frequently asked questions

For heavy or configurable machines, the final price depends on options, quantities and freight. Request a quote from the product page or the Quote page: we reply with a firm price, valid for 30 days unless stated otherwise.

By card online through Stripe when online payment is offered (depending on the country and amount, Apple Pay, Google Pay or pay-later options may be available), or by invoice: our team sends you the invoice and payment instructions. We never see or store card numbers.

The currency follows the delivery country: Canadian dollars in Canada, US dollars in the United States, dirhams (AED), Saudi riyals (SAR) or Qatari riyals (QAR) in the Gulf. Converted prices are indicative until the order or quote is confirmed.

Yes. Gyms, studios, hotels and schools can request a Pro account and volume pricing; prices are confirmed on a quote.

Orders are prepared and shipped within 48 business hours. Delivery by specialized freight carrier then takes 5 to 10 business days in Canada and 7 to 14 business days in the United States. For the Gulf, the lead time is confirmed with the freight quote.

Heavy machines travel by freight carrier. Standard delivery is to the curb or loading dock, ground floor, without assembly. Inside delivery and installation are available as quoted options. Make sure a truck can reach you and someone is there to receive it.

Inspect before signing the delivery receipt, note any visible damage or missing boxes on it and take photos. Tell us within 48 hours (7 days for concealed damage): we handle the claim, then repair or replace.

Yes: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. Freight is quoted; local VAT and customs duties are paid by the buyer on import unless the quote states otherwise.

Standard equipment ships with detailed instructions and a step-by-step video guide. Full assembly and installation is available as an option across Canada and the United States, and on request for projects in the Gulf.

Yes, within 30 days of delivery, if the product is new, unassembled, unused and in its original packaging. Contact us first for a return authorization. Return freight is paid by you and a 15% restocking fee applies. Custom orders cannot be returned.

Within 14 days of receiving and inspecting the return, to the original payment method. Original freight charges are not refunded. A damaged, defective or wrong item costs you no fee and no return freight.

Yes, free of charge before it ships. After shipping, a cancellation is handled as a return.

Frames and welds: lifetime for the original purchaser. Moving parts (pulleys, cables, bearings, guide rods): 3 years. Upholstery, grips and finishes: 1 year. From delivery, for commercial and home use.

In Canada, GST/HST and, depending on the province, QST or PST are calculated at checkout on goods and freight. In the United States, sales tax is collected only where we are required to. Outside Canada, customs duties and fees are paid by the buyer unless the quote states otherwise.